I've emailed the support email address but have not gotten any response, how do I have my account cancelled?

We are sorry that you cant cancel your account.  We suggest that you reregister a new account. Thanks for your concern.

I don't want to reregister, I want you to remove my account.

Im so unhappy with this game and every second day i get e-mails from this page.
I also want to cancel my account!! how can i do this?
please write

If you don't want to receive our email, please tell us, and you will not receive it any more.